Homeowner Offering
£11 a month
- Expert service and support from the team that knows your solar system best.
- Biennial System Servicing: Ensure your system operates at peak efficiency with
professional maintenance check-ups every two years, as recommended by MCS. - Extended Workmanship Warranty: Enjoy an additional three years of coverage on any
new installations for ultimate peace of mind. - Dedicated Support, Access fast, expert assistance through our helpline, with prompt call-outs whenever you need us.
- Exclusive Discounts: Save 5% on repairs and system upgrades.
Business Offering
Starting from £33 a Month
Spread the cost of expert solar and battery servicing with simple monthly payments, even if we didn’t install your system. We’ll tailor a plan to suit your business and system, so you get the support you need without the upfront expense.
- Annual System Servicing: Keep your system running efficiently with professional check-
ups every year. - Extended Workmanship Warranty: Enjoy an additional three years of coverage for
ultimate peace of mind. - Dedicated Support, Access fast, expert assistance through our helpline, with prompt call-outs whenever you need us.
- Exclusive Discounts: Save 5% on repairs and system upgrades.
Agricultural Offering
Starting from £33 a Month
Our team understands the unique needs of your agricultural solar systems, providing expert service and support tailored to your operations. We’ll collaborate with you to develop a customised pricing plan that spreads the cost of your service, ensuring optimal performance and maximum value year-round.
- Annual System Servicing: Keep your system running efficiently with professional check-
ups every year. - Extended Workmanship Warranty: Enjoy an additional three years of coverage for
ultimate peace of mind. - Dedicated Support: Access fast, expert assistance through our helpline, with prompt call-outs whenever you need us.
- Exclusive Discounts: Save 5% on repairs and system upgrades.
Terms and Conditions
These Terms and Conditions apply to the Mole Energy Care Plan, a solar servicing and repair membership. Payment is taken by Direct Debit through Mole Valley Farmers.
Eligibility
The Mole Energy Care Plan is available to customers with:
● Solar PV systems installed by Mole Energy
● Solar PV systems installed by other providers (subject to a successful initial inspection)
We reserve the right to decline membership if the system is deemed unsuitable or unsafe for ongoing maintenance.
What’s Included
Your membership includes a service every two years for homeowners and annual for
commercial customers carried out by a qualified Mole Energy engineer. During this visit, we will inspect your solar PV system from the ground, clean the inverter, test all AC and DC electrical connections, and perform full diagnostics to ensure your system is working safely and efficiently.
You’ll receive a written performance and output report after each service. Minor repairs, such as replacing fuses, connectors, are included as part of the service.
Please note that this is a ground-based service only. We do not access or work on the roof as part of this plan.
Extended Workmanship Warranty
A 3-year extended workmanship warranty is exclusively for newly installed systems by Mole Energy. To qualify for this warranty, customers must enroll in the Mole energy Care Plan within 3 months of the systems commissioning date. The extended warranty is only valid if the energy plan payments are being made.
The warranty does not apply to:
● Systems installed by third parties
● Pre-existing faults
● Equipment not supplied by Mole Energy
Member-Only Discounts
Members receive 5% off all system repairs and replacement parts, as well as reduced rates for professional solar panel cleaning. These discounts apply only when services are carried out by Mole Energy or its approved partners and cannot be combined with any other offers or promotions.
Technical Support
As a member, you’ll receive access to our support team, including remote diagnostics and output performance reviews following the system service. Support is available Monday to Friday, 9am–5pm (excluding public holidays).
Plan Cancellation and Refunds
You may cancel your membership at any time by cancelling your Direct Debit. We ask that you also inform the Mole Energy team so we can update your account.
● If you cancel after receiving a service, you will be liable for the full cost of that service
at our standard rates. Any payments made through your membership will be deducted
from this amount, and you will be invoiced for the outstanding balance if applicable.
● If you cancel before receiving a service, we will refund any payments made under the
plan.
Mole Energy also reserves the right to cancel your membership in the event of unsafe access, unauthorised modifications to your system, or misuse of the service.
Exclusions and Limitations
The Care Plan does not cover:
● Roof-based inspections, cleaning, or maintenance
● Major component replacements (such as inverters, panels, or batteries)
● Damage caused by extreme weather, third-party interference, or improper use
● Loss of energy generation or financial loss due to system downtime
Additional Discounts
Discounts associated with the Care Plan are fixed and exclusive to your membership.
No additional discounts, offers, or promotions may be applied in combination with these
benefits.
General Conditions
● All services are subject to scheduling availability and fair usage
● Services are carried out by Mole Energy engineers or approved contractors
● Mole Energy may update these Terms and Conditions with 30 days’ notice. Continued
use of the plan indicates acceptance of any changes
Contact and Support
If you have any questions about your membership, service dates, or benefits, please contact our customer support team during business hours. We’re here to help.
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